This policy sets predictable shipping and delivery expectations for business buyers.
Processing Window
Most stocked items are released to carrier within 1 to 3 business days after payment authorization.
Delivery Estimates
Transit estimates are non-guaranteed unless explicitly documented on a service-level commitment.
Partial Shipments and Backorders
- Orders may ship in multiple packages when items are staged in different facilities.
- Backordered items are shipped when available unless canceled by the buyer.
Freight and Special Handling
Oversized, hazardous, or liftgate-required shipments may require additional lead time and fees.
Address Accuracy
Buyers are responsible for correct delivery details. Re-delivery or re-route costs caused by incorrect data may be charged.
Damaged or Missing Shipment Claims
Damage or shortage issues must be reported promptly with photos and shipment identifiers so a carrier claim can be started.